A package was sent to my home address on 7/9/07 and arrived for delivery at my home on 7/10/07. That evening when I received my InfoNotice I contacted UPS immediately and ask that the address be changed to my work address since I was not going to be home during the day to receive the package. I receivd 2 subsequent infonotices and each time contacted the 1800 number located on the notice and asked them to send it to the new address. Every customer service representative I spoke to apologized for the mix up and stated that the package would reach me at the new address the next day. I called every single day since and was told the package would be on its way.
I finally recieved a call from the Landover, MD UPS location after asking three times for someone to notify me as to why I still haven't received my package at the correct address and they finally left a VM this morning on 7/17/07. Unfortunately I wasn't able to understand a word the UPS representative said because it appeared that they decided to stuff cotton in their mouth before dialing my number.
I would have never thought I'd experience this type of service from a company that seems to pride itself on customer service. It has been 7 days and I have not received my package yet one that would have shipped from Landover, MD to McLean, VA which is less than an hours drive away. It has taken 6 phone calls and I still haven't received my pacakge and yet when I asked for someone to contact me they gave the assignment to someone who could not articulate their name or phone number. This is absolutely deplorable. I hope you improve your customer service becuase the next time I'm sending a package for work or for personal use I'm not using UPS.
Side Note: I don't even know who sent me the package, I didn't order anything and I can only think it's someone sending me a birthday gift. IT better be good! lol!